If you have any questions or need further clarification about our services, don't hesitate to ask our Dr. Bot available 24/7 to assist you. You can find Dr.Bot chat on your right. Alternatively, you may find quick answers in our detailed FAQs section below, which covers a wide range of topics from treatment options and skincare products to policies and post-treatment care. We’re here to ensure that you receive all the information you need to make informed decisions about your aesthetic care.


For your convenience, if you would like to review our services and pricing details at your own pace, you can download our complete menu. It will provide you comprehensive information on all our treatments, allowing you to plan your visit according to your budget and needs.



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Frequently Asked Questions

What is your cancellation and rescheduling policy?

We understand that plans can change, however, our clinic has a 24-hour booking policy. You can cancel or reschedule your booking 24 hours before your appointment and receive refund to your original payment method.

How do I prepare for a treatment?

Preparation can vary by treatment. Generally, we recommend avoiding certain medications like aspirin that can increase bruising, and avoiding alcohol for 24 hours before the procedure. Detailed pre-treatment instructions will be provided during your consultation.

How do I know which treatment is right for me?

Our experienced practitioners will help you choose the best treatment based on your aesthetic goals, skin type, medical history, and overall health. We will ensure that you receive a personalised treatment plan that aligns with your needs.

What should I expect during my first visit?

During your first visit, you will have a consultation with one of our expert practitioners. They will discuss your aesthetic goals, review your medical history, and explain suitable treatment options. This visit is an opportunity for you to ask any questions and express any concerns.

Are your practitioners qualified?

Yes, all our practitioners are highly qualified and registered with the appropriate regulatory bodies such as the General Medical Council (GMC) or Nursing and Midwifery Council (NMC). They have extensive training and experience in aesthetic medicine.

What treatments do you offer?

We offer a wide range of aesthetic treatments, including Botox injections, dermal fillers, chemical peels, fat dissolving injections, lasers, facials, skin boosters, skin rejuvenation procedures, body contouring treatments and many more. You can find all our treatment on the Treatments page or our pricelist or booking system. Each treatment is tailored to meet the specific needs and goals of our clients.

Do you offer consultations remotely?

Yes, we offer FREE virtual consultations for clients who prefer to discuss their aesthetic goals and treatment options from the comfort of their home. We offer phone and face time consultations. You can book consultation directly through our website.

Do you offer gift certificates?

Yes, we offer gift certificates that can be purchased for any amount and used towards any of our services. They make a wonderful gift for friends or family interested in aesthetic treatments.

What payment methods do you accept?

We accept a variety of payment methods including finance option, cash, debit cards, credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay and mobile payments. All payments are due at the time of service.

How do I know if my personal information is safe?

At Instabeauty aesthetic clinic, safeguarding your privacy and securing your personal data is our top priority. We are fully compliant with the General Data Protection Regulation (GDPR), ensuring the highest standards of data protection. We utilise state-of-the-art security systems for payment processing, such as Stripe, and employ the Pabau booking system, known for its robust security features. All personal and medical information is stored securely and is only accessible to authorised personnel. We are committed to maintaining the confidentiality of your data and never disclose any information to third-party platforms without your explicit consent.

Is there parking available at the clinic?

Yes, there is street parking available, which is free of charge.

How can I provide feedback about my experience?

We value your feedback as it helps us improve our services. You can provide feedback directly to our staff after your treatment, through our website, or by emailing us at info@instabeauty.co.uk.

What should I do if I'm not satisfied with my treatment outcome?

We strive for the highest client satisfaction. If you are not satisfied with the outcome of your treatment, please contact us immediately. We will discuss your concerns and provide appropriate solutions, which may include follow-up treatments or adjustments.

Can I purchase products directly at the clinic?

Yes, you are welcome to purchase products directly at our clinic. Just make sure to let us know prior coming so that practitioner is available to assist you in choosing the best products for your skin needs, and you can take them home immediately after your visit. We have a wide selection of high-quality skincare items suitable for various skin types and concerns.

What is your return policy on skincare products?

We accept returns of unopened and unused products within 14 days of purchase. For health and safety reasons, opened products cannot be returned unless they are defective. Please refer to our full return policy for details on how to process a return.

How often should I replace my skincare products?

The lifespan of skincare products varies depending on the type of product. Generally, we recommend replacing most skincare products every 6 to 12 months. We provide specific guidance on product expiry and replacement during your purchase.

What should I do if I experience complications after a treatment?

If you experience any unexpected symptoms or complications after a treatment, please contact us immediately. It's important to address these issues promptly. Our clinic offers follow-up care and support to ensure your safety and satisfaction.

What are common complications, and how are they managed?

Common complications might include bruising, swelling, redness, or discomfort at the treatment area. These are typically mild and resolve within a few days. More serious complications are rare but will be addressed urgently by our medical staff, including appropriate interventions and treatments.

What measures are in place to prevent complications during treatments?

Our clinic prioritises your safety by adhering to stringent medical protocols and using the latest technologies and techniques. All treatments are performed by qualified and experienced professionals trained to minimise risks and manage any complications efficiently.