At Instabeauty Aesthetics, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help with our hassle-free return policy.
- Return Period: You have 14 days from the date of delivery to return an item for a refund or exchange.
- Eligibility for Returns: To be eligible for a return, please ensure that: - The item is unused and in the same condition that you received it. - The item is in its original packaging, with all tags and labels attached. - You have the receipt or proof of purchase.
- Non-Returnable Items:
- Return Process: 1. Contact Us: Before returning an item, please contact our customer service team at info@instabeauty.co.uk with your order number and details of the product you wish to return. 2. Return Authorisation: Upon approval, we will provide you with a return authorisation number and instructions on how and where to send your return. 3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, typically 5-10 business days].
- Exchanges: If you need to exchange an item for a different size, color, or model, please indicate this when contacting us for return authorization. We will process the exchange once we receive the original item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@instabeauty.co.uk with details of the product and the defect. We will arrange for a replacement or refund at no additional cost to you.
- Contact Information: For any questions or concerns regarding our return policy, please contact us at: - Email: info@instabeauty.co.uk - Phone: +447496337421 - Address: 2a thoday st, Cambridge, CB1 3AS
